Privacy policy
Effective Date: 1/7/2023
Last Updated: 1/7/2023
Welcome to the Castlemaine Flyer app! At Castlemaine Flyer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our app. By using the Castlemaine Flyer app, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
When you use the Castlemaine Flyer app, we may collect the following information from you:
- Contact Information: This includes your name, email address, phone number, and other contact details necessary for booking and communication.
- Payment Information: We do not collect or store your payment information directly. Payments for our services are processed securely through Square, a third-party payment processor. Please refer to Square's Privacy Policy for details on how they handle your payment information.
- Location Information: We collect your location data when you use the app to drop a pin for your location. This information is used for the purpose of providing you with transportation services and tracking the location of our drivers.
1.2 Information We Collect Automatically
We may also collect certain information automatically when you use the Castlemaine Flyer app, including:
- Device Information: We collect information about your mobile device, including device type, operating system, and unique device identifiers.
- Log Data: Our servers automatically record information when you use our app, including your IP address, the pages you visit, and other statistics about your interactions with the app.
- Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience and collect data about your usage of the app. You can manage your cookie preferences through your device settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our transportation services, including booking, editing, and payment processing.
- To communicate with you regarding your bookings, updates, and support inquiries.
- To improve our app's functionality, user experience, and customer service.
- To monitor and analyze app usage and trends to enhance our services.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We may share your information with the following third parties:
- Service Providers: We may share your information with third-party service providers who assist us in providing and maintaining our app, processing payments, and providing customer support.
- Legal Compliance: We may disclose your information when required by law or in response to a legal request.
4. Data Security
We take the security of your information seriously. We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
5. Your Choices
You can exercise certain rights regarding your information, including:
- Access and Correction: You may access and correct your personal information by contacting us at nick@castlemaineflyer.com.au.
- Data Deletion: You can request the deletion of your personal information by contacting us at nick@castlemaineflyer.com.au, subject to legal requirements.
6. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Castlemaine Flyer
28 Bull Street, Castlemaine, Vic 3450
nick@castlemaineflyer.com.au
0427007021
By using the Castlemaine Flyer app, you agree to the terms and conditions outlined in this Privacy Policy. Thank you for choosing Castlemaine Flyer for your transportation needs.